Sometimes employees are promoted and thrust into a management or senior role without the prepartion or information they need to feel comfortable hosting clients or networking. I atttended a business etiquette presentation last week. The tips that were shared can be useful to employees, managers and sales professionals. The presenter, Arden Clise, presented the following 10 Personal Skills for Personal Success:
1. Host suggests – The host is responsible for suggesting a restaurant, time and date that is convenient for the guest.
2. Check matters – The host pays and should take care of the bill before the guests arrive.
3. Guest is king – The host gives the guest the best seat and indicates to the guest where to sit.
4. That’s my bread – Navigating the place setting is as simple as “b” and “d” -( Bread plate on the left and drink on the right.)
5. Big talk before small talk – Business discussions start after pleasantries have been exchanged and the order has been placed.
6. Shake hands with confidence – Have a firm handshake, where your hand is fully in the other person’s hand, web to web.
7. Name authority first -When making business introductions, say the name of the person with more authorityfirst and introduce the person of less authority to them (“Mary, CEO, this is George Manager”)
8. One alone or in groups of three+ – When networking, approach someone alone or in groups of three or more. Two people may be in an intimate conversation,
9. Build relationships – Social media is meant to be dialogue, not a broadcast opportunity
10. Don’t default – always presonalize your social media connection, recommendation and referral requests. Don’t use default messages.
For more information, visit clliseetiquette.com